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Service Packages

Tailored service packages, warranties and aftercare services

We provide only the best laundry equipment to our customers

We provide only the best laundry equipment to our customers, but to give you complete peace-of-mind, the machinery comes with industry-standard manufacturer warranties, as well as the option of extended Planned Preventative Maintenance and Extended Warranties, all of which can be tailored to our clients’ specific requirements.

Why choose Wavepoint?

94% first-fix rate


In the unlikely event that your system experiences any issues within the first year, our team of specialised engineers will be on site to get you back up and running as soon as possible. Our engineers carry over 350 different parts with them to each visit, so 94% of the time they’re able to fix the issue there and then, without the need for a return visit. However, if the issue is something a little bigger than expected, our warehouse stores over 1800 parts, giving you complete reassurance that the system can be fixed without any expensive replacements or lengthy downtime.

Your options after the warranty period 

At Wavepoint, we believe regular maintenance and servicing of your laundry equipment is the backbone of product efficiency and longevity. With this in mind, we provide our customers with tailored service and maintenance packages to help minimise downtime and costly machine replacements.

We have a range of packages available, all of which can be tailored to the number of machines on site and your budget. 

Our maintenance packages

Planned Preventative Maintenance Package 

Our Planned Preventative Maintenance Package includes two service visits per year. One of our qualified engineers will attend site to give your machine a full health check to ensure it’s in optimum condition. This includes descaling and cleaning out stills and filters.

Extended Warranty and Planned Preventative Maintenance Package 

Our Extended Warranty and Planned Preventative Maintenance Package is a fully comprehensive service which includes two service visits per year, any ongoing maintenance, call out fees and spare parts. During the service visit, our specialist engineers will conduct a full health check to ensure your machines are in optimum condition.

We also offer a complete aftercare service

We also offer a complete aftercare service to anyone in the laundry industry, whether you’re a customer of Wavepoint Group or not. Our technical team are on hand to talk you through any quick fixes without the need to make a call out.

What our clients say

Gareth, Groom Formal Hire

“Wavepoint Group have had an enormous positive impact on my business. From initial practical advice at the start, to helping my business grow through purchasing new equipment, I would not go anywhere else. Now in our 7th year of business, we continue to grow with the help of Wavepoint Group and I recommend this company to any like-minded business owner.”

Nic, Love Laundry

“Wavepoint Group have been fantastic. The engineers were amazing and Michael’s training has been invaluable. Even now, they are still on hand whenever I need them.”

Crystal Care Cleaners Ltd

“Amazing company to be working with, from start to finish. Wait, we correct that...there is no finish, the relationship keeps evolving. It’s not simply buy and go, it is advice before you buy, training, up-to-date service and continued upkeep of business!”

Ian Reid

“My family has been in the industry for 3 generations. I’ve worked with Wavepoint Group many times over many years. First class equipment with equally high levels of service backup.”

Ayman Zaki, Crown Tailoring & Dry Cleaning

“I would highly recommend any business looking to invest in a Wet Cleaning machine, to contact Wavepoint Group – they’re excellent at what they do and very friendly and the Lagoon system is absolutely fantastic.”

Sheryl Reynolds, Palace Laundry

“The training that Wavepoint Group provided my staff with was comprehensive, but more importantly, professionally carried out.”

Hugo, Pixie Green Dry Cleaning & Laundrette

“I am extremely happy with the service provided by Wavepoint Group. Their recommendation has provided me with exactly the machine I wanted and the end result of wet cleaning is brilliant.”

Amanullah Khaliqdinsa, Serena Dry Cleaners

“Wavepoint Group have been really friendly and professional and I have been so impressed that I will be looking to develop my business further with them over the next 2 years.”
Case studies

Get a maintenance quote

For a quick, no-obligation maintenance package quote, get in touch with our service team by filling out the form below or giving us a call.